Here is the same policy text updated with clear contact details placeholders, formatted exactly how Razorpay and Indian e-commerce compliance expect it.
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🏢 Ownership & Authorization
This website is owned and operated by Star Impact Private Limited.
Viver Technologies is an authorized e-commerce sales and fulfillment partner for products sold on this website.
Viver Technologies is responsible for order processing, payment collection, shipping, customer support, and after-sales services, as outlined below.
🚚 Shipping & Order Fulfillment Policy
- All orders placed on this website are processed and shipped by Viver Technologies through its logistics partners.
- Shipping timelines may vary depending on product availability, delivery location, and courier partner.
- Customers will receive shipment tracking details once the order is dispatched.
- Any delivery delays caused by courier partners, natural events, or unforeseen circumstances shall be communicated to the customer at the earliest.
💳 Payment Policy
- Payments made on this website are securely processed through authorized payment gateways including Razorpay.
- Viver Technologies is responsible for payment collection, transaction reconciliation, and customer billing.
- Accepted payment modes include Debit Cards, Credit Cards, UPI, Net Banking, and other methods enabled by the payment gateway.
- All transactions are subject to verification and approval by the payment gateway and issuing banks.
🔄 Exchange Policy (7 Days)
- Customers are eligible for an exchange within 7 days from the date of delivery.
- Exchanges are accepted only if:
- The product is unused, unworn, and in original condition
- Original packaging, tags, and invoice are intact
- Exchange requests must be raised within 7 days by contacting customer support using the details provided below.
- Exchange is subject to stock availability. If the requested replacement is unavailable, an alternative product or store credit may be offered.
❌ Return Policy (Damaged Products Only)
- Returns are accepted only in cases where the product is received damaged or defective.
- Customers must report damaged products within 48 hours of delivery, along with clear images or videos as proof.
- Returned products must be in original packaging with all accessories and documentation.
- Products damaged due to misuse, wear and tear, or mishandling by the customer are not eligible for return.
💰 Refund Policy
- Refunds are applicable only for:
- Approved damaged product returns
- Orders cancelled before shipment (if applicable)
- Once the returned product is received and successfully verified at the warehouse, the refund will be initiated.
- Refunds will be processed within 10 working days from the date of successful receipt and inspection.
- The refund amount will be credited to the original mode of payment.
- Any payment gateway or bank processing delays are beyond the control of Viver Technologies.
📞 Customer Support & Contact Details
For any queries related to orders, payments, shipping, exchanges, returns, or refunds, customers may contact:
Customer Support Entity: Viver Technologies
Email: online@vivertechnologies.com
Phone: +91-8360805656 (Whatsapp only)
Customer Support Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)
🏢 Registered & Operational Address
Registered Company Name: Star Impact Private Limited
Authorized Sales Partner: Viver Technologies
Registered Address:
Viver Technologies
Opp. Battey Hospital, GTB Colony, College Road, Malerkotla – 148023
India
⚖️ Legal & Compliance
- By placing an order on this website, customers agree to all the terms and conditions stated above.