At segashoes.com, owned by Star Impact Pvt. Ltd. & operated by Viver Technologies we strive to ensure customer satisfaction with every purchase.
Please read our Returns & Exchanges Policy carefully.
Return & Exchange Window
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Returns and exchanges are applicable within 2 days from the date of delivery.
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Any request raised after 2 days of delivery will not be accepted, and the return/exchange window will be considered closed.
Eligible Reasons for Return / Exchange
Returns or exchanges will be accepted only under the following conditions:
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Defective or damaged product
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Size issue
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Wrong product delivered
Requests for reasons other than those listed above will not be accepted.
Conditions for Return / Exchange
To be eligible:
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The product must be unused and unworn
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Original packaging, tags, and invoice must be intact
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The product must be returned in the same condition as delivered
Products failing quality checks will not qualify for return or exchange.
Non-Returnable Cases
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Requests raised after the 2-day period
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Products showing signs of use or damage by the customer
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Returns due to change of mind, color preference, or style choice
Return & Exchange Process
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Contact us within 2 days of delivery at online@vivertechnologies.com
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Share Order ID, reason for return/exchange, and supporting images (if applicable)
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Our team will review the request and confirm eligibility
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Approved requests will be picked up or guided for return shipment
Refunds (If Applicable)
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Refunds will be processed to the original mode of payment
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Refund timelines may vary depending on the payment gateway or bank processing time
- Partial COD amount is non-refundable.
Final Decision
Star Impact Pvt. Ltd. reserves the right to approve or reject any return or exchange request after inspection of the product.